About Us

PBX Authority is a division of iFAX Solutions, Inc., formed to cater to the telecommunications needs of small and medium sized businesses. In other words, we're phone geeks, we're incredibly passionate about what we do, and consider ourselves fortunate to work in an industry that has seen so much innovation over the past few years.

Our company was founded in 2002. At that time, we specialized in building mission-critical fax infrastructure using open source technologies such as HylaFAX. We grew quickly thanks to customers such as Verizon, AT&T and Google, and by 2004 we had outgrown our two-line phone system and were looking to expand. After several weeks of mind-numbing research we still weren't happy with our choices. We were looking at over $15,000 for a 5-person system, and could not help but think we must have been missing something. Could small businesses really afford this stuff? Surely not! We decided to take another look.

We found what we'd been missing a few weeks later when we stumbled across Asterisk, an open source (freely downloadable) toolkit for building phone systems. We downloaded the software, purchased a $400 PCI card to connect it to our phone lines and had a phone system operational within a few hours. At that point we did two things: 1) we congratulated ourselves on saving $14,600 and 2) resolved to build a business around Asterisk in much the same way we had built a business around HylaFAX.

We launched Telephony Depot in 2006 with a comprehensive catalog of products that worked with Asterisk. Our principal customers were telephone system installers who were building Asterisk-based phone systems for their customers. We developed a reputation for technical excellence, phenomenal pre- and post-sales support and customer service, very competitive pricing and prompt shipping from our massive warehouse in Philadelphia. Telephony Depot is still thriving, serving the component & parts needs for hundreds of phone system installers/integrators daily.

In 2008, we recognized we were still not meeting the needs of SMB customers who, like us in 2004, just need a phone system for their business. So we selected the most popular products & services from our Telephony Depot product catalog, created a few simple phone system and phone service bundles, and launched PBX Authority with a very clear mission: to deliver exceptional phone systems that save our customers money. If you're in the market for a new phone system for your business, or you need to add voice/data services and don't know where to turn, please give our highly trained sales team a call today.

We're proud to have been recognized for our rapid growth at both the national and local level. iFAX Solutions has appeared on Inc Magazine's Inc500/Inc5000 list of the fastest growing privately held companies for 4 consecutive years. We debuted on the Philly100 list in the top 10 in 2008, placed in the top 50 in 2009, and hope to make it three consecutive years when this year's ranking is announced. Our growth is testament to the hard work of our dedicated staff and the loyalty of our satisfied customers, and we're very grateful to both.